Faqs

Shipping & Delivery

How long will it take for my order to be delivered?

Orders are shipped to the United Kingdom only, and postage and packing is completely FREE.

  • Name Your Price orders will be shipped directly from the overseas manufacturer and are fully trackable online.
  • Standard full priced orders will be shipped from our UK warehouse and are sent by Royal Mail Signed For service.

Please note that overseas shipments can take up to 35 days to reach you, depending on stock levels, but most arrive much quicker. Orders which do not arrive within this timeframe will be eligible for a full refund on request.

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Payment

What payment methods do you accept?

We only use PayPal to receive payments as customers receive security and peace of mind through the PayPal Buyer Protection scheme. When other payment processors offer this service, we will of course consider their services on merit.

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Returns

How do I request a return?

The returns process is very easy. Simply login to your account and request a return from your dashboard.

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Name Your Price

Are you a drop shipping company?

No. We use drop shipping services when necessary, but our core business is sourcing the lowest price for you, the customer. If we can source within the UK we will, if not we may use any one of our trusted overseas supplier network who may or may not offer drop shipping.

Whether or not your order is despatched by us, or by a third party, you will still receive our guarantees of customer service, along with the payment and purchase security which all customers receive through the PayPal Buyer Protection scheme.

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